This unit was developed for configuration management specialists working within materiel logistics but is applicable to any individual in this field of work.

Typically these individuals must demonstrate the ability to work independently or as part of a team under direct and/or indirect supervision, use discretion and judgement, and take responsibility for the quality of their outputs. All activities are carried out in accordance with relevant organisational policy and procedures.

ELEMENT

PERFORMANCE CRITERIA

1Identify and analyse issue/s

1.1 Circumstances that require the provision of advice relating to configuration management are observed, received and clarified

1.2 Issue/s are identified and confirmed, if necessary, through consultation with relevant personnel

1.3 Circumstances are analysed and issue/s are interpreted and clearly defined

1.4 Research related to issue/s is conducted and advice of relevant personnel is sought to clarify findings that are unclear

2Formulate options for configuration management advice

2.1 Options related to the provision of advice are identified and evaluated

2.2 Options are prioritised and the preferred option/s is chosen

3Provide specialist configuration management advice

3.1 Advice is formulated and discussed with stakeholders

3.2 Stakeholder requirements are negotiated, documented and incorporated within proposed advice

3.3 Concluding advice is provided in accordance with ethical and practical guidelines and within specified resource constraints

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Analysis process

Duty of care

Information sources

Organisational guidelines and standards

Organisational policy and procedures

Product knowledge related to systems and/or equipment in service in the organisation

Professional codes of practice

Research techniques

Specialist knowledge in configuration management

Technical regulatory framework

Verbal communication techniques

Written communication to a level required in the preparation of letters and reports

Required skills:

Approach negotiations with a clear understanding of key issues and persuasively negotiate to ensure that configuration management considerations are addressed

Display an insight into how industry operates and the drivers that influence their dealings

Display resilience by continuing to move forward despite criticism or setbacks

Focus on clear communication of configuration management advice, present information confidently and select the appropriate medium for communication to a range of audiences

Identify, review and analyse information that may impact on the configuration management program, or may be impacted by the configuration management program, including environmental, sustainability issues

Liaise with stakeholders to harness information and opportunities that may impact on the configuration management program

Prepare and present reports that may be complex, to inform and/or to succinctly present an argument to enable results to be achieved

Use appropriate information technology and software

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

demonstrate clear communication of configuration management information

demonstrate understanding of personal role in relation to wider organisational or project context

Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts

Context of and specific resources for assessment

Competency should be assessed in the workplace or in a simulated workplace environment

Access is required to:

computer and relevant software

legislation, guidelines, procedures and protocols relating to configuration management

plans

workplace documentation

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

Where possible, assessment should be supported by questions to assess required knowledge. Questioning techniques should suit the language and literacy levels of the candidate

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups

Assessment methods suitable for valid and reliable assessment of this unit of competency may include a combination of methods such as:

authenticated evidence from the workplace and/or training programs

case studies

demonstration

feedback from supervisors and peers regarding the candidate's ability

observation

portfolios

projects

questioning

reviews or reports prepared by the candidate

scenarios

simulation or role plays

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Advice may be:

ad hoc

by request

formal or informal

verbal or written

and may include advice relating to:

acquisitions

disposal

environmental, sustainability issues

in-service support

inspections

policy implementation

staff processes

technical manual development

trials and interoperability

transitional planning

transport

Ethical and practical guidelines must:

comply with professional codes of practice (as applicable)

Resources may include:

financial

information technology applications and tools

infrastructure

personnel

time

This unit contains employability skills.